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Translation

English Template: AdminQueue
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
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English Chinese (Simplified) Actions
Edit Queue 编辑队列
Filter for Queues 队列过滤器
Filter for queues 队列过滤器
A queue with this name already exists! 队列名已存在！
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed! 这个队列已存在于系统配置的一个设置中，需要更新设置以确认指向新的队列！
Sub-queue of 父队列
Unlock timeout 解锁超时
0 = no unlock 0 = 不解锁
hours 小时
Only business hours are counted. 只计算上班时间。
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. 如果工单被锁定且在解锁超时之前未被关闭，则该工单将被解锁，以便其他服务人员能够处理该工单。
Notify by 触发通知阈值
0 = no escalation 0 = 不升级
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. 如果在此所定义的时间之前，服务人员没有对新工单添加任何客户联络(无论是外部邮件或电话)，该工单将升级.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. 如果有新的信件，例如客户通过门户或邮件发送跟进信件，则升级更新时间重置。 如果在此所定义的时间之前，服务人员没有对新工单添加任何客户联络(无论是外部邮件或电话)，该工单将升级.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. 如果在此所定义的时间之前，工单未被关闭，该工单将升级。
Follow up Option 跟进选项
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. 如果在工单关闭后跟进，指定是重新处理工单、拒绝跟进还是创建新的工单。
Ticket lock after a follow up 跟进后自动锁定工单
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. 如果客户在工单关闭后发送跟进信件，则将该工单锁定给以前的所有者。
System address 系统邮件地址
Will be the sender address of this queue for email answers. 将作为邮件答复的队列的发件人地址。
Default sign key 默认签名
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address. PGP密钥或者S/MIME证书需要被添加标识符到选定的队列系统电子邮件地址，以便使用。
Salutation 问候语
The salutation for email answers. 回复邮件中的问候语。
Signature 签名
The signature for email answers. 回复邮件中的签名。
This queue is used in the following config settings: 这个队列已用于以下的系统配置设置：
Manage Queue-Auto Response Relations 管理队列的自动响应
Change Auto Response Relations for Queue 修改队列的自动响应关系

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Glossary

English Chinese (Simplified)
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String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.zh_CN.po, string 1285