OTRS/i18n — English @ Weblate: If the ticket is not set to closed before the …

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	English	Actions
	Edit Queue
	Filter for Queues
	Filter for queues
	A queue with this name already exists!
	This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
	Sub-queue of
	Unlock timeout
	0 = no unlock
	hours
	Only business hours are counted.
	If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
	Notify by
	0 = no escalation
	If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
	If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
	If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
	Follow up Option
	Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
	Ticket lock after a follow up
	If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
	System address
	Will be the sender address of this queue for email answers.
	Default sign key
	To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
	Salutation
	The salutation for email answers.
	Signature
	The signature for email answers.
	This queue is used in the following config settings:
	Manage Queue-Auto Response Relations
	Change Auto Response Relations for Queue

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OTRS / i18n — English

New source string 4 years ago

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English	English
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String information

Source string description

Template: AdminQueue

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read-only

String age

4 years ago

Source string age