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Source string Source string

English Actions
0 = no escalation
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
Follow up Option
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
Ticket lock after a follow up
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
System address
Will be the sender address of this queue for email answers.
Default sign key
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation
The salutation for email answers.
Signature
The signature for email answers.
This queue is used in the following config settings:
Manage Queue-Auto Response Relations
Change Auto Response Relations for Queue
This filter allow you to show queues without auto responses
Queues without Auto Responses
This filter allow you to show all queues
Show All Queues
Auto Responses
Manage Template-Queue Relations
Filter for Templates
Filter for templates
Templates
System Registration Management
Edit System Registration
System Registration Overview

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New source string

OTRS / i18nEnglish

New source string 4 years ago
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Mismatched full stop: Bulgarian, Persian, Persian, Finnish, Hebrew, Indonesian, Japanese, Macedonian, Russian, Swahili, Ukrainian, Chinese (Traditional)

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Glossary

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No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 1297