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Defines the default next state of a ticket after adding a note, in the ticket pending screen of a zoomed ticket in the agent interface.
Defines the default next state of a ticket after adding a note, in the ticket priority screen of a zoomed ticket in the agent interface.
Defines the default next state of a ticket after adding a note, in the ticket responsible screen of the agent interface.
Defines the default next state of a ticket after being bounced, in the ticket bounce screen of the agent interface.
Defines the default next state of a ticket after being forwarded, in the ticket forward screen of the agent interface.
Defines the default next state of a ticket after the message has been sent, in the email outbound screen of the agent interface.
Defines the default next state of a ticket if it is composed / answered in the ticket compose screen of the agent interface.
Defines the default next state of a ticket, in the ticket bulk screen of the agent interface.
Defines the default note body text for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default note body text for phone tickets in the ticket phone outbound screen of the agent interface.
Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.
Defines the default priority of new customer tickets in the customer interface.
Defines the default priority of new tickets.
Defines the default queue for new customer tickets in the customer interface.
Defines the default queue for new tickets in the agent interface.
Defines the default selection at the drop down menu for dynamic objects (Form: Common Specification).
Defines the default selection at the drop down menu for permissions (Form: Common Specification).
Defines the default selection at the drop down menu for stats format (Form: Common Specification). Please insert the format key (see Stats::Format).
Defines the default sender type for phone tickets in the ticket phone inbound screen of the agent interface.
Defines the default sender type for phone tickets in the ticket phone outbound screen of the agent interface.
Defines the default sender type for tickets in the ticket zoom screen of the customer interface.
Defines the default shown ticket search attribute for ticket search screen (AllTickets/ArchivedTickets/NotArchivedTickets).
Defines the default shown ticket search attribute for ticket search screen.
Defines the default shown ticket search attribute for ticket search screen. Example: "Key" must have the name of the Dynamic Field in this case 'X', "Content" must have the value of the Dynamic Field depending on the Dynamic Field type, Text: 'a text', Dropdown: '1', Date/Time: 'Search_DynamicField_XTimeSlotStartYear=1974; Search_DynamicField_XTimeSlotStartMonth=01; Search_DynamicField_XTimeSlotStartDay=26; Search_DynamicField_XTimeSlotStartHour=00; Search_DynamicField_XTimeSlotStartMinute=00; Search_DynamicField_XTimeSlotStartSecond=00; Search_DynamicField_XTimeSlotStopYear=2013; Search_DynamicField_XTimeSlotStopMonth=01; Search_DynamicField_XTimeSlotStopDay=26; Search_DynamicField_XTimeSlotStopHour=23; Search_DynamicField_XTimeSlotStopMinute=59; Search_DynamicField_XTimeSlotStopSecond=59;' and or 'Search_DynamicField_XTimePointFormat=week; Search_DynamicField_XTimePointStart=Before; Search_DynamicField_XTimePointValue=7';.
Defines the default sort criteria for all queues displayed in the queue view.
Defines the default sort criteria for all services displayed in the service view.
Defines the default sort order for all queues in the queue view, after priority sort.
Defines the default sort order for all services in the service view, after priority sort.
Defines the default state of new customer tickets in the customer interface.
Defines the default state of new tickets.
Defines the default subject for phone tickets in the ticket phone inbound screen of the agent interface.

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OTRS / i18n — English

New source string 4 years ago
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String information

Source string description
SysConfig
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 4545