OTRS/i18n — English @ Weblate: This queue is present in a SysConfig setting, confirmation for …

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	English	Actions
	Transition
	Transition Name
	Please note that changing this transition action will affect the following processes
	Transition Action
	Transition Action Name
	Transition Action Module
	Config Parameters
	Add a new Parameter
	Remove this Parameter
	Queue Management
	Add Queue
	Edit Queue
	Filter for Queues
	Filter for queues
	A queue with this name already exists!
	This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
	Sub-queue of
	Unlock timeout
	0 = no unlock
	hours
	Only business hours are counted.
	If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
	Notify by
	0 = no escalation
	If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
	If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
	If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
	Follow up Option
	Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
	Ticket lock after a follow up
	If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.

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OTRS / i18n — English

New source string 4 years ago

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String information

Source string description

Template: AdminQueue

Flags

read-only

String age

4 years ago

Source string age