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English Actions
Customer Sessions
Kill all Sessions, except for your own
Template Management
Add Template
Edit Template
A template is a default text which helps your agents to write faster tickets, answers or forwards.
Don't forget to add new templates to queues.
Attachments
Delete this entry
Do you really want to delete this template?
A standard template with this name already exists!
Template
To get the first 20 characters of the subject of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest agent article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 20 characters of the subject of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
To get the first 5 lines of the body of the current/latest article (current for Answer and Forward, latest for Note template type). This tag is not supported for other template types.
Create type templates only supports this smart tags
Example template
The current ticket state is
Your email address is
Manage Template-Attachment Relations
Toggle active for all
Link %s to selected %s
Type Management
Add Type
Edit Type
Filter for Types
Filter for types
A type with this name already exists!
This type is present in a SysConfig setting, confirmation for updating settings to point to the new type is needed!
This type is used in the following config settings:

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OTRS / i18nEnglish

New source string 4 years ago
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String information

Source string description
Template: AdminTemplate
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 1611