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Agent interface module to access search profiles via nav bar. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface module to check incoming emails in the Ticket-Zoom-View if the S/MIME-key is available and true.
Agent interface notification module to see the number of locked tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface notification module to see the number of tickets an agent is responsible for. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Agent interface notification module to see the number of watched tickets. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
AgentTicketZoom widget that displays a table of objects linked to the ticket.
AgentTicketZoom widget that displays customer information for the ticket in the side bar.
AgentTicketZoom widget that displays ticket data in the side bar.
Agents ↔ Groups
Agents ↔ Roles
All CustomerIDs of a customer user.
All attachments (OTRS Business Solution™)
All customer users of a CustomerID
All escalated tickets
All new tickets, these tickets have not been worked on yet
All open tickets, these tickets have already been worked on.
All tickets with a reminder set where the reminder date has been reached
Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows agents to exchange the axis of a stat if they generate one.
Allows agents to generate individual-related stats.
Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment).
Allows choosing the next compose state for customer tickets in the customer interface.
Allows customers to change the ticket priority in the customer interface.
Allows customers to set the ticket SLA in the customer interface.

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New source string 4 years ago
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String information

Source string description
SysConfig
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 4128