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Defines if a ticket lock is required in the ticket pending screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket phone inbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket phone outbound screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket priority screen of a zoomed ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required in the ticket responsible screen of the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if a ticket lock is required to change the customer of a ticket in the agent interface (if the ticket isn't locked yet, the ticket gets locked and the current agent will be set automatically as its owner).
Defines if agents should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Defines if customers should be allowed to login if they have no shared secret stored in their preferences and therefore are not using two-factor authentication.
Defines if the communication between this system and OTRS Group servers that provide cloud services is possible. If set to 'Disable cloud services', some functionality will be lost such as system registration, support data sending, upgrading to and use of OTRS Business Solution™, OTRS Verify™, OTRS News and product News dashboard widgets, among others.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.) in customer interface.
Defines if the enhanced mode should be used (enables use of table, replace, subscript, superscript, paste from word, etc.).
Defines if the first article should be displayed as expanded, that is visible for the related customer. If nothing defined, latest article will be expanded.
Defines if the message in the email outbound screen of the agent interface is visible for the customer by default.
Defines if the message in the email resend screen of the agent interface is visible for the customer by default.
Defines if the message in the ticket compose screen of the agent interface is visible for the customer by default.
Defines if the message in the ticket forward screen of the agent interface is visible for the customer by default.
Defines if the note in the close ticket screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket bulk screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket free text screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket note screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket owner screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket pending screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket priority screen of the agent interface is visible for the customer by default.
Defines if the note in the ticket responsible screen of the agent interface is visible for the customer by default.
Defines if the previously valid token should be accepted for authentication. This is slightly less secure but gives users 30 seconds more time to enter their one-time password.
Defines if the values for filters should be retrieved from all available tickets. If enabled, only values which are actually used in any ticket will be available for filtering. Please note: The list of customers will always be retrieved like this.
Defines if time accounting is mandatory in the agent interface. If enabled, a note must be entered for all ticket actions (no matter if the note itself is configured as active or is originally mandatory for the individual ticket action screen).
Defines if time accounting must be set to all tickets in bulk action.
Defines internal communication channel.
Defines out of office message template. Two string parameters (%s) available: end date and number of days left.
Defines phone communication channel.

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String information

Source string description
SysConfig
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 4472