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Defines the state of a ticket if it gets a follow-up.
Defines the state type of the reminder for pending tickets.
Defines the subject for notification mails sent to agents, about new password.
Defines the subject for notification mails sent to agents, with token about new requested password.
Defines the subject for notification mails sent to customers, about new account.
Defines the subject for notification mails sent to customers, about new password.
Defines the subject for notification mails sent to customers, with token about new requested password.
Defines the subject for rejected emails.
Defines the system administrator's email address. It will be displayed in the error screens of the application.
Defines the system identifier. Every ticket number and http session string contains this ID. This ensures that only tickets which belong to your system will be processed as follow-ups (useful when communicating between two instances of OTRS).
Defines the target attribute in the link to external customer database. E.g. 'AsPopup PopupType_TicketAction'.
Defines the target attribute in the link to external customer database. E.g. 'target="cdb"'.
Defines the ticket appointment type backend for ticket dynamic field date time.
Defines the ticket appointment type backend for ticket escalation time.
Defines the ticket appointment type backend for ticket pending time.
Defines the ticket fields that are going to be displayed calendar events. The "Key" defines the field or ticket attribute and the "Content" defines the display name.
Defines the ticket plugin for calendar appointments.
Defines the time zone of the indicated calendar, which can be assigned later to a specific queue.
Defines the timeout (in seconds, minimum is 20 seconds) for the support data collection with the public module 'PublicSupportDataCollector' (e.g. used from the OTRS Daemon).
Defines the two-factor module to authenticate agents.
Defines the two-factor module to authenticate customers.
Defines the type of protocol, used by the web server, to serve the application. If https protocol will be used instead of plain http, it must be specified here. Since this has no affect on the web server's settings or behavior, it will not change the method of access to the application and, if it is wrong, it will not prevent you from logging into the application. This setting is only used as a variable, OTRS_CONFIG_HttpType which is found in all forms of messaging used by the application, to build links to the tickets within your system.
Defines the used character for plaintext email quotes in the ticket compose screen of the agent interface. If this is empty or inactive, original emails will not be quoted but appended to the response.
Defines the user identifier for the customer panel.
Defines the username to access the SOAP handle (bin/cgi-bin/rpc.pl).
Defines the users avatar. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.
Defines the valid state types for a ticket. If a ticket is in a state which have any state type from this setting, this ticket will be considered as open, otherwise as closed.
Defines the valid states for unlocked tickets. To unlock tickets the script "bin/otrs.Console.pl Maint::Ticket::UnlockTimeout" can be used.
Defines the viewable locks of a ticket. NOTE: When you change this setting, make sure to delete the cache in order to use the new value. Default: unlock, tmp_lock.
Defines the width for the rich text editor component for this screen. Enter number (pixels) or percent value (relative).
Defines the width for the rich text editor component. Enter number (pixels) or percent value (relative).

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String information

Source string description
SysConfig
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 4754