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Translation

English Template: AdminQueue
English Czech Actions
Edit Queue Upravit frontu
Filter for Queues Filtr pro fronty
Filter for queues Filtr pro fronty
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of
Unlock timeout Čas do odemknutí
0 = no unlock 0 = žádné odemknutí
hours hodin(y)
Only business hours are counted. Počítají se pouze úřední hodiny
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by Upozorněno kým
0 = no escalation 0 = žádné stupňování
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
Follow up Option Následující volba
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
Ticket lock after a follow up Zamknout tiket po následujícím
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
System address
Will be the sender address of this queue for email answers. Bude adresou odesílatele z této fronty pro emailové odpovědi.
Default sign key
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Oslovení
The salutation for email answers. Oslovení pro emailové odpovědi.
Signature Podpis
The signature for email answers. Podpis pro emailové odpovědi.
This queue is used in the following config settings:
Manage Queue-Auto Response Relations
Change Auto Response Relations for Queue

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Glossary

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No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.cs.po, string 1285