e. g.

Options of ticket dynamic fields internal key values

Mapping for incoming response data

The file must be a valid web service configuration YAML file.

Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

It's useful for ASP solutions.

Just use this feature if you want to log each request.

The selected required lock does not exist.

Please note that changing this transition will affect the following processes

Please note that changing this transition action will affect the following processes

The signature for email answers.

Manage Queue-Auto Response Relations

Please set a new owner!

You need to use a ticket number!

New Queue

Reset overview

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Dispatching by selected Queue.

Package not verified by the OTRS Group! It is recommended not to use this package.