1232
English Template: AdminProcessManagementProcessEdit
Add and Edit Activities, Activity Dialogs and Transitions
25/570 · 57
1238
English Template: AdminProcessManagementProcessEdit
Save Activities, Activity Dialogs and Transitions
20/490 · 49
3805
English Database XML Definition: scripts/database/otrs-initial_insert.xml
Ticket pending reminder notification (unlocked)
20/470 · 47
4169
English SysConfig
Allows to save current work as draft in the ticket phone inbound screen of the agent interface.
52/950 · 95
4684
English SysConfig
Defines the name of the session key. E.g. Session, SessionID or OTRS.
39/690 · 69
4987
English SysConfig
Gives customer users group based access to tickets from customer users of the same customer (ticket CustomerID is a CustomerID of the customer user).
74/1490 · 149
5138
English SysConfig
Lock / unlock this ticket
15/250 · 25
5215
English SysConfig
Module to show notifications and escalations (ShownMax: max. shown escalations, EscalationInMinutes: Show ticket which will escalation in, CacheTime: Cache of calculated escalations in seconds).
120/1940 · 194
5233
English SysConfig
Next possible ticket states after adding a phone note in the ticket phone inbound screen of the agent interface.
63/1120 · 112
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