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Exit Zen
32
English Template: AdminACLEdit
Set up matching criteria for this ACL. Use 'Properties' to match the current screen or 'PropertiesDatabase' to match attributes of the current ticket that are in the database.
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219
English Template: AdminCloudServiceSupportDataCollector
To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)
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542
English Template: AdminGenericAgent
Escalation - solution time
24/260 · 26
809
English Template: AdminGenericInterfaceTransportHTTPREST
e.g. /opt/otrs/var/certificates/SOAP/CA/ca.pem
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843
English Template: AdminGenericInterfaceTransportHTTPSOAP
Please consider XML element naming restrictions (e.g. don't use '<' and '&').
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1518
English Template: AdminSupportDataCollector
A file containing the support bundle will be downloaded to the local system. Please save the file and send it to the OTRS Group, using an alternate method.
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4062
English SysConfig
ACL module that allows closing parent tickets only if all its children are already closed ("State" shows which states are not available for the parent ticket until all child tickets are closed).
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4117
English SysConfig
Agent interface notification module to see the number of tickets in My Services. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
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4444
English SysConfig
Defines how the From field from the emails (sent from answers and email tickets) should look like.
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4557
English SysConfig
Defines the default sort order for all services in the service view, after priority sort.
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4885
English SysConfig
Enables or disables the ticket watcher feature, to keep track of tickets without being the owner nor the responsible.
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4886
English SysConfig
Enables performance log (to log the page response time). It will affect the system performance. Frontend::Module###AdminPerformanceLog must be enabled.
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5003
English SysConfig
If "DB" was selected for Customer::AuthModule, a database driver (normally autodetection is used) can be specified.
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5153
English SysConfig
Makes the application check the MX record of email addresses before sending an email or submitting a telephone or email ticket.
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5160
English SysConfig
Manage S/MIME certificates for email encryption.
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5603
English SysConfig
Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
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5699
English SysConfig
Specifies the path of the file for the logo in the page header (gif|jpg|png, 700 x 100 pixel).
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5747
English SysConfig
The agent skin's InternalName which should be used in the agent interface. Please check the available skins in Frontend::Agent::Skins.
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5767
English SysConfig
The maximal number of articles expanded on a single page in AgentTicketZoom.
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