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Translation

English Template: AdminQueue
Edit Queue
4/100 · 10
English Chinese (Traditional) Actions
Transitions are not being used in this process. 該流程未使用轉向
Module name 模塊名稱
Transition actions are not being used in this process. 該流程未使用轉向動作
Please note that changing this transition will affect the following processes 請注意，修改這個轉向將影響以下流程。
Transition 轉向
Transition Name 轉向名稱
Please note that changing this transition action will affect the following processes 請注意，修改這個轉向動作將影響以下流程。
Transition Action 轉向動作
Transition Action Name 轉向動作名稱
Transition Action Module 轉向動作模塊
Config Parameters 配置参數
Add a new Parameter 添加新的参數
Remove this Parameter 刪除這個参數
Queue Management
Add Queue 添加隊列
Edit Queue 編輯隊列
Filter for Queues 過濾隊列
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of 子隊列
Unlock timeout 超時解鎖
0 = no unlock 永不解鎖
hours 小時
Only business hours are counted. 只計算上班時間
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. 如果工單被鎖定且在鎖定超時之前未被關閉，則該工單將被解鎖，以便其他服務人員處理該工單.
Notify by 超時觸發通知
0 = no escalation 0 = 不升級
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. 如果在此所定義的時間之前，服務人員沒有對新工單添加任何信件(無論是郵件-外部或電話)，該工單將升級.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. 如果有新的信件，例如用戶通過門戶或郵件發送跟進信件，則對升級更新時間進行復位. 如果在此所定義的時間之前，服務人員沒有對新工單添加任何信件，無論是郵件-外部或電話，該工單將升級.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. 如果在此所定義的時間之前，工單未被關閉，該工單將升級.

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Glossary

English Chinese (Traditional)
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String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.zh_TW.po, string 1270