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Translation

English Template: AdminQueue
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
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English Swahili Actions
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Foleni ya
Unlock timeout Fungua muda kuisha
0 = no unlock 0= hakuna kutokufunga
hours Masaa
Only business hours are counted. Masaa ya kazi tu ndo yanahesabika.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Kama wakala amefunga tiketi na hajaifungua kabla ya muda wa wa kuisha kupita, tiketi itafunguliwa na na itakuwa inapatikana kwa mawakala wengine.
Notify by Taarifu kwa
0 = no escalation 0= hakuna kupanda
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Kama hakuna anwani ya mteja iliyoongezwa, barua pepe au simu, kwenye tiketi mpya kabla ya muda uliofafanuliwa hapa haujaisha, tiketi itapandishwa.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Kama kuna makala imeongezwa, kama ufuatiliaji kwa barua pepe au kituo cha mteja, muda wa kuenea wa kusasishwa umewekwa upya. Kama hakuna anuani ya mteja, au barua pepe ya nje au simu, iliyoongezwa kwenye tiketi kabla ya muda uliofafanuliwa hapa haujaisha, tiketi itaenezwa
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Kama tiketi imewekwa kufungwa kabla ya muda ulioowekwa hapa haujaisha, tiketi itaenezwa.
Follow up Option Chaguo la kufuatilia
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Bainisha kama ufuatiliaji kwa tiketi zilizofungwa utafungua tiketi, kataliwa au itasababisha tiketi mpya.
Ticket lock after a follow up Tiketi imefungwa baada ya ufuatiliaji.
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Kama tiketi imefungwa na mteja ametuma ufuatiliaji tiketi itafunguliwa kwa mmiliki wa zamani.
System address Anuani ya mfumo
Will be the sender address of this queue for email answers. Itakuwa anuani ya mtumaji wa foleni kwa majibu ya barua pepe.
Default sign key Funguo ya alama chaguo msingi
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Salamu
The salutation for email answers. Salamu kwa majibu ya barua pepe
Signature Saini
The signature for email answers. Saini kwa majibu ya barua pepe
This queue is used in the following config settings:
Manage Queue-Auto Response Relations Simamia mahusiano ya majibu ya otomatiki ya foleni
Change Auto Response Relations for Queue Badili mahusiano ya majibu ya otomatiki kwa ajili ya foleni
This filter allow you to show queues without auto responses
Queues without Auto Responses

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Glossary

English Swahili
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.sw.po, string 1287