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Translation

English Template: AdminQueue
Edit Queue
10/100 · 10
English Swedish Actions
Transitions are not being used in this process. Övergångar används inte i processen.
Module name Modulnamn
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Transition Övergång
Transition Name Namnet på övergången
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Skapa kö
Edit Queue Editera kö
Filter for Queues
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Underkö till
Unlock timeout Tidsintervall för borttagning av lås
0 = no unlock 0 = ingen upplåsning
hours timmar
Only business hours are counted. Endast kontorstid räknas.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by Meddela via
0 = no escalation 0 = ingen upptrappning
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.

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Glossary

English Swedish
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.sv.po, string 1270