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Translation

English Template: AdminQueue
Only business hours are counted.
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English Slovenian Actions
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Dodaj vrsto
Edit Queue Uredi vrsto
Filter for Queues Filter za vrsto
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Pod-vrsta od
Unlock timeout Čas do odklenitve
0 = no unlock 0 = ne odkleniti
hours ure
Only business hours are counted. Šteje se samo čas dela.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by Obveščen od
0 = no escalation 0 = ni eskalacije
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Če se zahtevka ne zapre pred definiranim časom, zahtevek eskalira.
Follow up Option Nadaljevanje možnosti
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Nadaljevanje dela na zaprtem zahtevku ponovno odpre zahteve ali pa odpre novega.
Ticket lock after a follow up Zahtevek se prevzame po spreminjanju
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Če je zahtevek zaprt in uporabnik pošlje nadaljevanje bo zahtevek prenešen na starega lastnika.
System address Naslov sistema
Will be the sender address of this queue for email answers. Naslov pošiljatelja E-pošte za odgovore iz te vrste.
Default sign key Privzet ključ podpisa
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Nagovor/pozdrav

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Glossary

English Slovenian
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.sl.po, string 1279