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Translation

English Template: AdminQueue
hours
3/100 · 5
English Romanian Actions
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Adaugă coadă
Edit Queue Editează coadă
Filter for Queues
Filter for queues
A queue with this name already exists! O coadă cu acest nume există deja!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of
Unlock timeout Timp expirare blocare
0 = no unlock 0 = fara blocare
hours ore
Only business hours are counted.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by Notifică prin
0 = no escalation
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
Follow up Option
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
Ticket lock after a follow up Blocheaza tichet dupa o reactualizare.
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
System address
Will be the sender address of this queue for email answers.
Default sign key
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.

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Glossary

English Romanian
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.ro.po, string 1278