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Translation

English Template: AdminNotificationEvent
Article Filter
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English Portuguese Actions
Filter Filtro
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Links
View the admin manual on Github
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Set as favorite
Ticket Notification Management
Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.
Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.
Ticket Filter Filtro de tickets
Lock Bloquear
SLA SLA
Customer User ID
Article Filter Filtro de artigo
Only for ArticleCreate and ArticleSend event
Article sender type
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Customer visibility
Communication channel
Include attachments to notification Incluir anexos na notificação
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Notifications are sent to an agent or a customer. As notificações são enviadas para um agente ou um cliente.
To get the first 20 character of the subject (of the latest agent article). Para obter os primeiros 20 carateres do assunto (do último artigo do agente)
To get the first 5 lines of the body (of the latest agent article). Para obter as últimas 5 linhas do corpo do email (do último artigo do agente)
To get the first 20 character of the subject (of the latest customer article). Para obter os primeiros 20 carateres do assunto (do último artigo do cliente)
To get the first 5 lines of the body (of the latest customer article). Para obter as últimas 5 linhas do corpo do email (do último artigo do cliente)
Attributes of the current customer user data
Attributes of the current ticket owner user data

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Glossary

English Portuguese
No related strings found in the glossary.

String information

Source string description
Template: AdminNotificationEvent
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.pt.po, string 955