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Translation

English Template: AdminQueue
A queue with this name already exists!
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English Portuguese Actions
Please note that changing this transition will affect the following processes
Transition Transição
Transition Name
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters Configurar Parâmetros
Add a new Parameter Adicionar novo Parâmetro
Remove this Parameter
Queue Management
Add Queue Adicionar Fila
Edit Queue Editar fila
Filter for Queues Filtro para filas
Filter for queues Filtro para filas
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Sub-fila de
Unlock timeout Tempo de desbloqueio
0 = no unlock 0 = sem desbloqueio
hours horas
Only business hours are counted. Apenas são contabilizadas horas de expediente
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Se um ticket for bloqueado e o agente não o fechar antes de terminar o prazo pendente, o ticket fica desbloqueado e disponível para outros agentes.
Notify by Notificar por
0 = no escalation 0 = sem escalagem
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Se não tiver sido adicionado um contacto de cliente, seja de telefone ou email ao ticket, antes do período definido expirar, o ticket é escalado.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Se um novo artigo for adicionado, por email ou via browser, o tempo de escalagem é reiniciado. Caso contrário se o tempo expirar o ticket é escalado.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Se o ticket não for fechado antes do tempo definido, o ticket é escalado
Follow up Option Opção de atualização
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Especifica se uma atualização reabre o ticket, rejeita a atualização ou abre um novo ticket
Ticket lock after a follow up Bloqueio do ticket após atualização

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Glossary

English Portuguese
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.pt.po, string 1273