The translation is temporarily closed for contributions due to maintenance, please come back later.
The translation was automatically locked due to following alerts: Could not update the repository.

Translation

English Template: AdminQueue
Sub-queue of
11/120 · 12
English Malay Actions
Transition Name Nama Peralihan
Please note that changing this transition action will affect the following processes Sila ambil perhatian bahawa perubahan tindakan peralihan ini akan memberi kesan kepada proses berikut
Transition Action Tindakan Peralihan
Transition Action Name Nama Tindakan Peralihan
Transition Action Module Modul Tindakan Peralihan
Config Parameters Config Parameter
Add a new Parameter Tambah Parameter baru
Remove this Parameter Buang Parameter ini
Queue Management
Add Queue Tambah Barisan
Edit Queue Edit barisan
Filter for Queues Penapis untuk barisan
Filter for queues
A queue with this name already exists! Barisan dengan nama ini sudah wujud!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Sub-barisan
Unlock timeout Buka masa tamat
0 = no unlock 0 = tidak buka kunci
hours beberapa jam
Only business hours are counted. Hanya waktu perniagaan dikira.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Jika ejen mengunci tiket dan tidak menutupnya sebelum masa tamat membuka telah berlalu, tiket akan membuka dan akan menjadi tersedia untuk ejen-ejen lain.
Notify by memberitahu melalui
0 = no escalation 0 = tidak peningkatan
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Jika ada tidak menambah kenalan pelanggan, sama ada melalui e-mel luaran atau telefon, tiket baru sebelum tamat tempoh masa yang ditetapkan, di sini, tiket meningkat.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Jika terdapat satu artikel menambah, seperti susulan melalui e-mel atau portal pelanggan, masa peningkatan kemas kini semula. Jika tiada hubungan pelanggan, sama ada melalui e-mel luaran atau telefon, ditambah kepada tiket sebelum tamat tempoh masa yang ditetapkan, di sini, tiket meningkat.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Jika tiket itu tidak bersedia untuk ditutup sebelum tamat tempoh masa yang ditetapkan, di sini, tiket meningkat.
Follow up Option Susulan Pilihan
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Menetapkan jika susulan kepada tiket ditutup akan membuka semula tiket, boleh ditolak atau membawa kepada tiket baru.
Ticket lock after a follow up Tiket kunci selepas susulan
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Jika tiket ditutup dan pelanggan menghantar susulan tiket akan dikunci kepada pemilik lama.
System address Alamat Sistem

Loading…

No matching activity found.
Browse all component changes

Glossary

English Malay
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.ms.po, string 1275