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Translation

English Template: AdminQueue
Will be the sender address of this queue for email answers.
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English Latvian Actions
Unlock timeout Atslēgšanas noilgums
0 = no unlock 0 = neatslēgt
hours stundas
Only business hours are counted. Tiek uzskaitītas tikai darbalaika stundas.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by Paziņot ar
0 = no escalation 0 = netiek eskalēts
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
Follow up Option Sekošanas iespēja
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
Ticket lock after a follow up Pieteikuma slēgšana pēc sekošanas
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
System address
Will be the sender address of this queue for email answers. E-pasta atbildēm izmantos šīs rindas nosūtītāja adresi.
Default sign key
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Uzruna
The salutation for email answers. Uzruna e-pasta atbildēm.
Signature Paraksts
The signature for email answers. Paraksts e-pasta atbildēm.
This queue is used in the following config settings:
Manage Queue-Auto Response Relations
Change Auto Response Relations for Queue
This filter allow you to show queues without auto responses
Queues without Auto Responses
This filter allow you to show all queues
Show All Queues
Auto Responses Automātiskas atbildes
Manage Template-Queue Relations

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Glossary

English Latvian
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.lv.po, string 1291