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Translation

English Template: AdminQueue
Unlock timeout
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English Lithuanian Actions
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Pridėto eilę
Edit Queue Redaguoti eilę
Filter for Queues Filtruoti eiles
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Poeilis
Unlock timeout neatrakinti
0 = no unlock neatrakinti
hours valandos
Only business hours are counted. Skaičiuojamos tik darbo valandos.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Jeigu agentas užrakins triktį ir neuždarys jos iki pasibaigs atrakinimo laikas (unlock timeout), tai ji atsirakins ir taps prieinama kitiems agentams.
Notify by Pranešti per
0 = no escalation 0 = neeskaluoti
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Jeigu naujai trikčiai nebus pridėti kliento kontaktai (išorinis el. paštas ar telefono numeris), iki pasibaigiant čia nurodytam laikui, tai triktis bus eskaluota.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Jeigu trikčiai bus pridėtas naujas straipsnis, pvz., atsakymas per išorinį el. paštą arba klientų portalą, tai eskalavimo atnaujinimo laikas yra atstatomas atgal. Jeigu trikčiai nebus pridėti kliento kontaktai (išorinis el. paštas ar telefono numeris), iki pasibaigiant čia nurodytam laikui, tai triktis bus eskaluota.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Jeigu triktis nebus ir neuždaryta iki pasibaigs čia nurodytas laikas, tai ji bus eskaluota.
Follow up Option
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Nurodo ar tolimesni veiksmai su jau uždaryta triktimi: ją iš naujo atidarytų, atmestų bet kokius tolimesnius veiksmus, sukurtų naują triktį.
Ticket lock after a follow up Užrakinti triktį po bet kokio atsakymo ar kontakto
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Jeigu triktis yra uždaryta ir klientas vėl ką nors atsiunčia - triktis bus prirakinta prie senojo savininko.
System address Sistemos adresas
Will be the sender address of this queue for email answers. Bus šios eilės siunčiamų atsakymų siuntėjo adresas.

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Glossary

English Lithuanian
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.lt.po, string 1276