The translation is temporarily closed for contributions due to maintenance, please come back later.
The translation was automatically locked due to following alerts: Could not update the repository.

Translation

English Template: AdminQueue
English Croatian Actions
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Pod-red od
Unlock timeout Vrijeme do otključavanja
0 = no unlock 0 = nema otključavanja
hours sati
Only business hours are counted. Mjeri se samo radno vrijeme.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by Zabilježeno od
0 = no escalation 0 = nema eskalacije
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Ako se karticu ne zatvori prije ovdje definiranog vremena, kartica eskalira.
Follow up Option Opcije praćenja
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Nastavak na zatvorenu karticu ponovno otvara karticu ili otvara novi.
Ticket lock after a follow up Zaključavanje kartice poslije nastavka
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Ako je kartica zatvorena, a korisnik pošalje nastavak, kartica će biti zaključana na starog vlasnika.
System address Adresa sustava
Will be the sender address of this queue for email answers. Adresa pošiljaoca E-pošte za odgovore iz ovog repa.
Default sign key Zadani ključ potpisa
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Pozdrav
The salutation for email answers. Zaglavlje/pozdrav za odgovore E-pošte.
Signature Potpis
The signature for email answers. Podnožje/potpis za odgovore E-pošte.
This queue is used in the following config settings:
Manage Queue-Auto Response Relations Upravljanje vezama rep <-> automatski odgovor
Change Auto Response Relations for Queue Promijeni veze sa automatskim odgovorima za rep
This filter allow you to show queues without auto responses
Queues without Auto Responses

Loading…

No matching activity found.
Browse all component changes

Glossary

English Croatian
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.hr.po, string 1287