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English Template: AdminNotificationEvent
Communication channel
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Ticket Notification Management
Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.
Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.
Ticket Filter टिकट निस्पादक
Lock लॉक
SLA SLA
Customer User ID
Article Filter अनुच्छेद निस्पादक
Only for ArticleCreate and ArticleSend event
Article sender type
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Customer visibility
Communication channel
Include attachments to notification अधिसूचना में संलग्नक शामिल करें
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Notifications are sent to an agent or a customer. अधिसूचनाएँ एक प्रतिनिधि या एक ग्राहक को भेजी जाती है।
To get the first 20 character of the subject (of the latest agent article). विषय के पहले 20 वर्ण (नवीनतम प्रतिनिधि अनुच्छेद में से) प्राप्त करने के लिए।
To get the first 5 lines of the body (of the latest agent article). मुख्य-भाग (नवीनतम प्रतिनिधि अनुच्छेद में से एक) के पहले 5 लाइनें प्राप्त करने के लिए।
To get the first 20 character of the subject (of the latest customer article). विषय के पहले 20 वर्ण (नवीनतम ग्राहक अनुच्छेद में से) प्राप्त करने के लिए।
To get the first 5 lines of the body (of the latest customer article). मुख्य-भाग (नवीनतम ग्राहक अनुच्छेद के) के पहले 5 लाइनें प्राप्त करने के लिए।
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data
Attributes of the current agent user who requested this action
Attributes of the ticket data
Ticket dynamic fields internal key values
Ticket dynamic fields display values, useful for Dropdown and Multiselect fields

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English Hindi
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String information

Source string description
Template: AdminNotificationEvent
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.hi.po, string 960