OTRS/i18n — Hebrew @ Weblate: If a ticket is closed and the customer sends a …

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	English	Hebrew	Actions
	This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
	Sub-queue of	תור משנה של
	Unlock timeout	0 = אין שחרור נעילה
	0 = no unlock	0 = אין שחרור נעילה
	hours	שעות
	Only business hours are counted.
	If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
	Notify by	התראה על ידי
	0 = no escalation	0 = ללא אסקלציה
	If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
	If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
	If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
	Follow up Option	אפשרות מעקב
	Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
	Ticket lock after a follow up	נעילת פניה לאחר מעקב
	If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
	System address	כתובת מערכת
	Will be the sender address of this queue for email answers.
	Default sign key
	To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
	Salutation	כינוי כבוד
	The salutation for email answers.
	Signature	חתימה
	The signature for email answers.	חתימה עבור מענים בדוא"ל
	This queue is used in the following config settings:
	Manage Queue-Auto Response Relations	נהל יחסי תור-מענה אוטומטי
	Change Auto Response Relations for Queue	שנה יחסי מענה אוטומטי עבור תור
	This filter allow you to show queues without auto responses
	Queues without Auto Responses
	This filter allow you to show all queues
	Show All Queues

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Glossary

English	Hebrew
No related strings found in the glossary.

String information

Source string description

Template: AdminQueue

String age

4 years ago

Source string age

4 years ago

Translation file

i18n/otrs/otrs.he.po, string 1289