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Translation

English Template: AdminQueue
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
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English Galician Actions
Queue Management
Add Queue Engadir unha fila
Edit Queue Edite Cola
Filter for Queues Filtro para Colas
Filter for queues
A queue with this name already exists! Unha cola con este nome xa existe!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Sub-fila de
Unlock timeout Desbloquear o tempo de espera
0 = no unlock 0 = no desbloqueo
hours horas
Only business hours are counted. Só se contan as horas laborábeis.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Se un axente bloquea un ticket e non o pecha antes de que o desbloqueo do tempo de espera pasara, o ticket abrirase e volverase dispoñible para outros axentes.
Notify by Notificar por
0 = no escalation 0 = no escalado
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Se non hai engadido un contacto de cliente, ben sexa por correo electrónico externo ou teléfono, a un ticket novo antes do tempo definido aquí que expira, o ticket é escalado.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Se hai un artigo engadido, como un seguimento mediante correo electrónico ou o portal de cliente, o tempo de actualización de escalado é recomposto. Se non hai un contacto de cliente, ben sexa por correo electrónico externo ou teléfono, engadido a un ticket antes do tempo definido aquí que expira, o ticket é escalado.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Se o ticket non é posto a pechado antes de que o tempo definido aquí expire, o ticket é escalado.
Follow up Option Opción de Seguemento
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Especifica se o seguimento a tickets pechados pode reabrir o ticket, ser rexeitado ou conducir a un ticket novo.
Ticket lock after a follow up Ticket bloqueado despois dun seguimento
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Se se pecha un tícket e o cliente envía un seguimento, o tícket bloquéase para o dono antigo.
System address Enderezo do sistema
Will be the sender address of this queue for email answers. Será o enderezo de remitente desta cola para respostas de correo electrónico.
Default sign key Chave de sinatura por defecto
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Saúdo
The salutation for email answers. O saúdo para as respostas por correo electrónico.
Signature Sinatura
The signature for email answers. A sinatura para as respostas por correo electrónico.
This queue is used in the following config settings:

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Glossary

English Galician
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.gl.po, string 1283