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Translation

English SysConfig
English French (Canada) Actions
AgentTicketZoom widget that displays customer information for the ticket in the side bar.
AgentTicketZoom widget that displays ticket data in the side bar.
Agents ↔ Groups
Agents ↔ Roles
All CustomerIDs of a customer user.
All attachments (OTRS Business Solution™)
All customer users of a CustomerID
All escalated tickets Les demandes escaladées
All new tickets, these tickets have not been worked on yet Les nouvelles demandes; ces demandes n'ont pas été traitées.
All open tickets, these tickets have already been worked on.
All tickets with a reminder set where the reminder date has been reached Les demandes dont la date de rappel à été atteinte.
Allows adding notes in the close ticket screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket free text screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket note screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket owner screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket pending screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket priority screen of a zoomed ticket in the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows adding notes in the ticket responsible screen of the agent interface. Can be overwritten by Ticket::Frontend::NeedAccountedTime.
Allows agents to exchange the axis of a stat if they generate one. Permet aux agents d'intervertir les axes après avoir généré une statistique.
Allows agents to generate individual-related stats. Permet aux agents de générer des statistiques relatives à une personne.
Allows choosing between showing the attachments of a ticket in the browser (inline) or just make them downloadable (attachment). Permet le choix d'afficher les pièces jointes d'une demande dans le navigateur (en file) ou de faire en sorte quelles soient téléchargeables.
Allows choosing the next compose state for customer tickets in the customer interface. Permet de choisir le prochain état des demandes des clients dans l'interface client.
Allows customers to change the ticket priority in the customer interface. Permet aux clients de changer la priorité d'une demande dans l'interface client.
Allows customers to set the ticket SLA in the customer interface. Permet aux clients d'établir un accord sur les niveaux de service relativement à une demande dans l'interface client.
Allows customers to set the ticket priority in the customer interface. Permet aux clients d'établir la priorité d'une demande dans l'interface client.
Allows customers to set the ticket queue in the customer interface. If this is not enabled, QueueDefault should be configured.
Allows customers to set the ticket service in the customer interface. Permet aux clients d'établir le service relatif à la demande dans l'interface client.
Allows customers to set the ticket type in the customer interface. If this is not enabled, TicketTypeDefault should be configured.
Allows default services to be selected also for non existing customers. Permet de sélectionner les services par défaut pour les clients inexistants.
Allows defining services and SLAs for tickets (e. g. email, desktop, network, ...), and escalation attributes for SLAs (if ticket service/SLA feature is enabled). Permet d'établir des services et des accords sur les niveaux de service (SLAs) pour les demandes (par ex. courriel, bureau, réseau, etc.) ainsi que des attributs d'escalade des SLAs (si cette fonctionnalité est activée).
Allows extended search conditions in ticket search of the agent interface. With this feature you can search e. g. ticket title with this kind of conditions like "(*key1*&&*key2*)" or "(*key1*||*key2*)".

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Glossary

English French (Canada)
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String information

Source string description
SysConfig
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.fr_CA.po, string 4135