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Translation

English SysConfig
Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
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English French (Canada) Actions
Shows a link in the menu to add a note to a ticket in every ticket overview of the agent interface. Dans le menu, affiche un lien qui permet l'ajout d'une note dans chaque visualisation de la demande de l'interface agent.
Shows a link in the menu to add a phone call inbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to close a ticket in every ticket overview of the agent interface. Dans le menu, affiche un lien qui permet la fermeture d'une demande dans chaque visualisation de la demande de l'interface agent.
Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". Dans le menu, affiche un lien qui permet la suppression d'une demande dans chaque visualisation de la demande de l'interface agent. Des contrôles d'accès supplémentaires pour permettre l'affichage ou non de ce lien peuvent être effectués en utilisant la clé « Group » (groupe) et un contenu tel que « rw:group1;move_into:group2 » (lecture et écriture : groupe 1; déplacer:groupe 2).
Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.
Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface. Dans le menu, affiche un lien qui permet de verrouiller ou de déverrouiller une demande dans les visualisations des demandes de l'interface agent.
Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to move a ticket in every ticket overview of the agent interface. Dans le menu, affiche un lien qui permet le déplacement d'une demande dans chaque visualisation de demandes de l'interface agent.
Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface. Dans le menu, affiche un lien qui permet de voir l'historique d'une demande dans chaque visualisation de demandes de l'interface agent.
Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface. Dans le menu, affiche un lien qui permet le réglage de la priorité d'une demande dans chaque visualisation de la demande de l'interface agent.
Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface. Dans le menu, affiche un lien afin de faire la synthèse de la demande dans les visualisations des demandes de l'interface agent.
Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface. Affiche un lien pour accéder aux pièces jointes aux articles au moyen d'un visualiseur html en ligne dans la vue de la synthèse de l'article de l'interface agent.
Shows a link to download article attachments in the zoom view of the article in the agent interface. Affiche un lien pour télécharger les pièces jointes aux articles dans la vue de la synthèse de l'article de l'interface agent.
Shows a link to see a zoomed email ticket in plain text. Affiche un lien pour voir une synthèse de la demande par courriel en texte en clair.
Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface. Affiche une liste des agents qui participent au traitement de la demande dans l'écran de fermeture de la demande de l'interface agent.
Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface. Affiche une liste des agents qui participent au traitement de la demande dans l'écran de texte libre de la demande de l'interface agent.
Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface. Affiche une liste des agents qui participent au traitement de la demande dans l'écran de notes de la demande de l'interface agent.
Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface. Affiche une liste des agents qui participent au traitement de la demande dans l'écran du propriétaire de la synthèse de la demande de l'interface agent.

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Glossary

English French (Canada)
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String information

Source string description
SysConfig
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.fr_CA.po, string 5601