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Translation

English SysConfig
Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
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English Spanish (Colombia) Actions
Shows a link in the menu to add a phone call outbound in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to change the customer who requested the ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to change the owner of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to change the responsible agent of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to close a ticket in every ticket overview of the agent interface. Muestra un vínculo en el menú, que permite cerrar un ticket en todas y cada una de las vistas de resumen de la interfaz del agente.
Shows a link in the menu to close a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to delete a ticket in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". Muestra un vínculo en el menú, que permite eliminar un ticket en todas y cada una de las vistas de resumen de la interfaz del agente. Puede proporcionarse control de acceso adicional para mostrar u ocultar este vínculo, al usar Key = "Group" y Content algo parecido a "rw:grupo1;move_into:grupo2".
Shows a link in the menu to delete a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to enroll a ticket into a process in the ticket zoom view of the agent interface.
Shows a link in the menu to go back in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to lock / unlock a ticket in the ticket overviews of the agent interface. Muestra un vínculo en el menú, que permite bloquear / desbloquear un ticket en todas y cada una de las vistas de resumen de la interfaz del agente.
Shows a link in the menu to lock/unlock tickets in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to move a ticket in every ticket overview of the agent interface. Muestra un vínculo en el menú, que permite mover un ticket en todas y cada una de las vistas de resumen de la interfaz del agente.
Shows a link in the menu to print a ticket or an article in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to see the history of a ticket in every ticket overview of the agent interface. Muestra un vínculo en el menú, que permite acceder a la historia de dicho ticket en todas y cada una de las vistas de resumen de la interfaz del agente.
Shows a link in the menu to see the priority of a ticket in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to send an outbound email in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to set a ticket as junk in every ticket overview of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2".
Shows a link in the menu to set a ticket as pending in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a link in the menu to set the priority of a ticket in every ticket overview of the agent interface. Muestra un vínculo en el menú, que permite modificar la prioridad de un ticket en todas y cada una de las vistas de resumen de la interfaz del agente.
Shows a link in the menu to zoom a ticket in the ticket overviews of the agent interface. Muestra un vínculo en el menú, que permite acceder a la vista detallada de un ticket en todas y cada una de las vistas de resumen de la interfaz del agente.
Shows a link to access article attachments via a html online viewer in the zoom view of the article in the agent interface. Muestra un vínculo para acceder a los archivos adjuntos de un artículo a través de un visualizador html en línea, en la vista detallada de dicho artículo de la interfaz del agente.
Shows a link to download article attachments in the zoom view of the article in the agent interface. Muestra un vínculo para descargar los archivos adjuntos de un artículo, en la vista detallada de dicho artículo de la interfaz del agente.
Shows a link to see a zoomed email ticket in plain text. Muestra un vínculo para visualizar un ticket de correo electrónico en texto plano, en la vista detallada de dicho ticket.
Shows a link to set a ticket as junk in the ticket zoom view of the agent interface. Additional access control to show or not show this link can be done by using Key "Group" and Content like "rw:group1;move_into:group2". To cluster menu items use for Key "ClusterName" and for the Content any name you want to see in the UI. Use "ClusterPriority" to configure the order of a certain cluster within the toolbar.
Shows a list of all the involved agents on this ticket, in the close ticket screen of the agent interface. Muestra una lista de todos los agentes involucrados en un ticket, en la ventana para cerrar dicho ticket de la interfaz del agente.
Shows a list of all the involved agents on this ticket, in the ticket free text screen of the agent interface. Muestra una lista de todos los agentes involucrados en un ticket, en la ventana de campos libres de ticket de la interfaz del agente.
Shows a list of all the involved agents on this ticket, in the ticket note screen of the agent interface. Muestra una lista de todos los agentes involucrados en un ticket, en la ventana para agregar una nota al ticket de la interfaz del agente.
Shows a list of all the involved agents on this ticket, in the ticket owner screen of a zoomed ticket in the agent interface. Muestra una lista de todos los agentes involucrados en un ticket, en la ventana para cambiar el propietario de un ticket, en su vista detallada de la interfaz del agente.
Shows a list of all the involved agents on this ticket, in the ticket pending screen of a zoomed ticket in the agent interface. Muestra una lista de todos los agentes involucrados en un ticket, en la ventana para definir un ticket como pendiente, en su vista detallada de la interfaz del agente.
Shows a list of all the involved agents on this ticket, in the ticket priority screen of a zoomed ticket in the agent interface. Muestra una lista de todos los agentes involucrados en un ticket, en la ventana para cambiar la prioridad de un ticket, en su vista detallada de la interfaz del agente.

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Glossary

English Spanish (Colombia)
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String information

Source string description
SysConfig
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.es_CO.po, string 5603