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Translation

English Template: AdminNotificationEvent
Only for ArticleCreate and ArticleSend event
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English Spanish (Colombia) Actions
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View the admin manual on Github
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Ticket Notification Management
Here you can upload a configuration file to import Ticket Notifications to your system. The file needs to be in .yml format as exported by the Ticket Notification module.
Here you can choose which events will trigger this notification. An additional ticket filter can be applied below to only send for ticket with certain criteria.
Ticket Filter Filtro de Ticket
Lock Bloquear
SLA SLA
Customer User ID
Article Filter Filtro de Artículos
Only for ArticleCreate and ArticleSend event
Article sender type
If ArticleCreate or ArticleSend is used as a trigger event, you need to specify an article filter as well. Please select at least one of the article filter fields.
Customer visibility
Communication channel
Include attachments to notification Incluir archivos adjuntos en la notificación
Notify user just once per day about a single ticket using a selected transport.
This field is required and must have less than 4000 characters.
Notifications are sent to an agent or a customer. Las notificaciones se envían a un agente o cliente
To get the first 20 character of the subject (of the latest agent article). Para obtener los primeros 20 caracters del Sujeto (del último artículo del agente).
To get the first 5 lines of the body (of the latest agent article). Para obtener las primeras 5 líneas del cuerpo (del último artículo del agente).
To get the first 20 character of the subject (of the latest customer article). Para obtener los primeros 20 caracters del Sujeto (del último artículo del cliente).
To get the first 5 lines of the body (of the latest customer article). Para obtener las primeras 5 líneas del cuerpo (del último artículo del cliente).
Attributes of the current customer user data
Attributes of the current ticket owner user data
Attributes of the current ticket responsible user data

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Glossary

English Spanish (Colombia)
No related strings found in the glossary.

String information

Source string description
Template: AdminNotificationEvent
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.es_CO.po, string 956