The translation is temporarily closed for contributions due to maintenance, please come back later.
The translation was automatically locked due to following alerts: Could not update the repository.

Translation

English Template: AdminQueue
Add Queue
12/100 · 9
English Spanish (Colombia) Actions
Condition linking
Transitions are not being used in this process.
Module name
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Transition
Transition Name
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Agregar Fila
Edit Queue Modificar Fila
Filter for Queues Filtro para Filas
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Subfila de
Unlock timeout Tiempo para desbloqueo automático
0 = no unlock 0 = sin desbloqueo
hours horas
Only business hours are counted. Sólo se contarán las horas de trabajo
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Si un agente bloquea un ticket y no lo cierra antes de que el tiempo de espera termine, dicho ticket se desbloqueará y estará disponible para otros agentes.
Notify by Notificado por
0 = no escalation 0 = sin escalada
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Si no se ha contactado al cliente, ya sea por medio de una nota externa o por teléfono, de un ticket nuevo antes de que el tiempo definido aquí termine, el ticket escalará.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Si se añade un artículo, como seguimiento vía correo electrónico o la interfaz del cliente, el tiempo de escalada de actualización se reinicia. Si no se ha contactado al cliente, ya sea por medio de una nota externa o por teléfono, de un ticket antes de que el tiempo definido aquí termine, el ticket escalará.

Loading…

No matching activity found.
Browse all component changes

Glossary

English Spanish (Colombia)
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.es_CO.po, string 1269