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Saves the attachments of articles. "DB" stores all data in the database (not recommended for storing big attachments). "FS" stores the data on the filesystem; this is faster but the webserver should run under the OTRS user. You can switch between the modules even on a system that is already in production without any loss of data. Note: Searching for attachment names is not supported when "FS" is used.
Schedule a maintenance period.
Screen after new ticket
Search Customer
Search Ticket.
Search Tickets.
Search User
Search backend default router.
Search backend router.
Search.
Second Christmas Day
Second Queue
Select after which period ticket overviews should refresh automatically.
Select how many tickets should be shown in overviews by default.
Select the main interface language.
Select the separator character used in CSV files (stats and searches). If you don't select a separator here, the default separator for your language will be used.
Select your frontend Theme.
Select your personal time zone. All times will be displayed relative to this time zone.
Select your preferred layout for the software.
Select your preferred theme for OTRS.
Selects the cache backend to use.
Selects the module to handle uploads via the web interface. "DB" stores all uploads in the database, "FS" uses the file system.
Selects the ticket number generator module. "AutoIncrement" increments the ticket number, the SystemID and the counter are used with SystemID.counter format (e.g. 1010138, 1010139). With "Date" the ticket numbers will be generated by the current date, the SystemID and the counter. The format looks like Year.Month.Day.SystemID.counter (e.g. 200206231010138, 200206231010139). With "DateChecksum" the counter will be appended as checksum to the string of date and SystemID. The checksum will be rotated on a daily basis. The format looks like Year.Month.Day.SystemID.Counter.CheckSum (e.g. 2002070110101520, 2002070110101535).
Send new outgoing mail from this ticket
Send notifications to users.
Sender type for new tickets from the customer inteface.
Sends agent follow-up notification only to the owner, if a ticket is unlocked (the default is to send the notification to all agents).
Sends all outgoing email via bcc to the specified address. Please use this only for backup reasons.
Sends customer notifications just to the mapped customer.
Sends registration information to OTRS group.
Sends reminder notifications of unlocked ticket after reaching the reminder date (only sent to ticket owner).

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Glossary

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String information

Source string description
SysConfig
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 5422