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English Actions
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Transition
Transition Name
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue
Edit Queue
Filter for Queues
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of
Unlock timeout
0 = no unlock
hours
Only business hours are counted.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by
0 = no escalation
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
Follow up Option
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.

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New source string

OTRS / i18n — English

New source string 4 years ago
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Glossary

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No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
Flags
read-only
String age
4 years ago
Source string age
4 years ago
Translation file
string 1272