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Translation

English Template: AdminQueue
Edit Queue
0/100 · 10
English Greek Actions
Transitions are not being used in this process.
Module name
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Transition
Transition Name
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue
Edit Queue
Filter for Queues
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of
Unlock timeout Timeout για ξεκλείδωμα
0 = no unlock 0 = Δεν Ξεκλειδώνει
hours ώρες
Only business hours are counted.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by
0 = no escalation 0 = Χωρίς Αναβάθμιση
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.

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Glossary

English Greek
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.el.po, string 1270