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Translation

English Template: AdminQueue
Filter for queues
0/170 · 17
English Danish Actions
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Transition Overgang
Transition Name
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Tilføj kø
Edit Queue Rediger kø
Filter for Queues Filtrer køer
Filter for queues
A queue with this name already exists! En kø med dette navn findes allerede.
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Underkø af
Unlock timeout Tidsfrist for frigivelse
0 = no unlock 0 = ingen frigivelse
hours timer
Only business hours are counted. Kun normal kontor tid er beregnet.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Hvis en agent trækker sagen og ikke lukker den før frigivelses-timeout, vil sagen blive frigivet og gjort tilgængelig for andre agenter.
Notify by Adviser ved
0 = no escalation 0 = ingen eskalering
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Hvis der ikke har været kontakt fra kunden, enten via mail eller telefon, vedr. en ny sag inden den specificerede tid udløber, bliver sagen eskaleret.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Hvis et indlæg tilføjes, som f.eks. en opfølging via mail eller kunde-portalen, nulstilles eskalerings-tiden. Hvis der ikke har været kontakt fra kunden, enten via mail eller telefon, tilføjet sagen inden den specificerede tid udløber, bliver sagen eskaleret.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Hvis sagen ikke er lukket inden den specificerede tid, bliver sagen eskaleret.
Follow up Option Opfølgningsmulighed
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Angiver, om opfølginger på lukkede sager vil resultere i en genåbning af sagen, en afvisning af opfølgningen eller en ny sag.

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Glossary

English Danish
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.da.po, string 1272