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Translation

English Template: AdminQueue
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
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English Danish Actions
Filter for queues
A queue with this name already exists! En kø med dette navn findes allerede.
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Underkø af
Unlock timeout Tidsfrist for frigivelse
0 = no unlock 0 = ingen frigivelse
hours timer
Only business hours are counted. Kun normal kontor tid er beregnet.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Hvis en agent trækker sagen og ikke lukker den før frigivelses-timeout, vil sagen blive frigivet og gjort tilgængelig for andre agenter.
Notify by Adviser ved
0 = no escalation 0 = ingen eskalering
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Hvis der ikke har været kontakt fra kunden, enten via mail eller telefon, vedr. en ny sag inden den specificerede tid udløber, bliver sagen eskaleret.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Hvis et indlæg tilføjes, som f.eks. en opfølging via mail eller kunde-portalen, nulstilles eskalerings-tiden. Hvis der ikke har været kontakt fra kunden, enten via mail eller telefon, tilføjet sagen inden den specificerede tid udløber, bliver sagen eskaleret.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Hvis sagen ikke er lukket inden den specificerede tid, bliver sagen eskaleret.
Follow up Option Opfølgningsmulighed
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Angiver, om opfølginger på lukkede sager vil resultere i en genåbning af sagen, en afvisning af opfølgningen eller en ny sag.
Ticket lock after a follow up Sag tildelt efter opfølgning på lukket sag
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Hvis en kunde sender en opfølging på en lukket sag, vil sagen blive tildelt dens sidste ejer.
System address Systemadresse
Will be the sender address of this queue for email answers. Bliver til denne køs afsenderadresse for mail-svar.
Default sign key Standard signeringsnøgle
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Indledning
The salutation for email answers. Den hilsen, der bruges til mail-svar.
Signature Signatur
The signature for email answers. Den signatur, der bruges til mail-svar.
This queue is used in the following config settings:
Manage Queue-Auto Response Relations Administrer Kø/Autosvar-relationer
Change Auto Response Relations for Queue Administrer autosvar-relationer for kø
This filter allow you to show queues without auto responses
Queues without Auto Responses

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Glossary

English Danish
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.da.po, string 1287