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Translation

English Template: AdminQueue
Add Queue
13/100 · 9
English Czech Actions
Condition linking
Transitions are not being used in this process.
Module name Název modulu
Transition actions are not being used in this process.
Please note that changing this transition will affect the following processes
Transition Přechod
Transition Name
Please note that changing this transition action will affect the following processes
Transition Action
Transition Action Name
Transition Action Module
Config Parameters
Add a new Parameter Přidej nový Parametr
Remove this Parameter Odstra%n tenhle Parametr
Queue Management Správa fronty
Add Queue Přidat frontu
Edit Queue Upravit frontu
Filter for Queues Filtr pro fronty
Filter for queues Filtr pro fronty
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of
Unlock timeout Čas do odemknutí
0 = no unlock 0 = žádné odemknutí
hours hodin(y)
Only business hours are counted. Počítají se pouze úřední hodiny
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by Upozorněno kým
0 = no escalation 0 = žádné stupňování
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.

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Glossary

English Czech
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.cs.po, string 1269