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Translation

English Template: AdminQueue
Only business hours are counted.
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English Catalan Actions
Transition Action Module
Config Parameters
Add a new Parameter
Remove this Parameter
Queue Management
Add Queue Afegir cua
Edit Queue Editar cua
Filter for Queues Filtre per cues
Filter for queues
A queue with this name already exists!
This queue is present in a SysConfig setting, confirmation for updating settings to point to the new queue is needed!
Sub-queue of Sub-cua de
Unlock timeout Temps per a desbloqueig automàtic
0 = no unlock 0 = sense bloqueig
hours hores
Only business hours are counted. Només es conta l'horari laboral
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents. Si un agent bloqueja un tiquet i no ho tanca abans que hagi passat el temps d'espera de desbloquejo, el tiquet s'obrirà i estarà disponible per a altres agents.
Notify by Notificat per
0 = no escalation 0 = sense escalat
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated. Si no s'agrega un contacte del client, ja sigui correu electrònic extern o telèfon, a un nou tiquet abans que expiri el temps definit aquí, el tiquet és escalat.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated. Si un article és afegit, com un seguiment via correu electrònic o portal del client, el temps d'actualització d'escalat es restableix. Si no hi ha contacte del client, ja sigui correu electrònic extern o telèfon, afegit a un tiquet abans que expiri el temps definit aquí, el tiquet és escalat.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated. Si el tiquet no és posat a tancat abans que expiri el temps aquí definit, el tiquet és escalat.
Follow up Option Opció de seguiment
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket. Especifica si el seguiment de tiquets tancats tornaria a obrir el tiquet, ho rebutjaria o donaria lloc a un nou tiquet.
Ticket lock after a follow up Bloquejar un tiquet després del seguiment
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner. Si un tiquet està tancat i el client envia un seguiment el tiquet serà bloquejat per a l'antic propietari.
System address Adreça de sistema
Will be the sender address of this queue for email answers. Serà l'adreça de l'emissor en aquesta cua per a respostes per correu.
Default sign key Clau de signatura predeterminada
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Salutació

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String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.ca.po, string 1279