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Translation

English Template: AdminQueue
System address
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English Bulgarian Actions
Sub-queue of
Unlock timeout Време за отключване
0 = no unlock 0 = без отключване
hours часове
Only business hours are counted.
If an agent locks a ticket and does not close it before the unlock timeout has passed, the ticket will unlock and will become available for other agents.
Notify by
0 = no escalation 0 = без ескалация
If there is not added a customer contact, either email-external or phone, to a new ticket before the time defined here expires, the ticket is escalated.
If there is an article added, such as a follow-up via email or the customer portal, the escalation update time is reset. If there is no customer contact, either email-external or phone, added to a ticket before the time defined here expires, the ticket is escalated.
If the ticket is not set to closed before the time defined here expires, the ticket is escalated.
Follow up Option Параметри за автоматично проследяване
Specifies if follow up to closed tickets would re-open the ticket, be rejected or lead to a new ticket.
Ticket lock after a follow up Заключване на билетът след автоматично известяване
If a ticket is closed and the customer sends a follow up the ticket will be locked to the old owner.
System address
Will be the sender address of this queue for email answers. Ще бъде адресът на изпраща за тази опашка при еМейл отговорите
Default sign key
To use a sign key, PGP keys or S/MIME certificates need to be added with identifiers for selected queue system address.
Salutation Обръщение
The salutation for email answers. Обръщението за отговорите по еМейл
Signature Подпис
The signature for email answers. Подписът за отговорите по еМейл
This queue is used in the following config settings:
Manage Queue-Auto Response Relations
Change Auto Response Relations for Queue
This filter allow you to show queues without auto responses
Queues without Auto Responses
This filter allow you to show all queues
Show All Queues
Auto Responses Авто отговори

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Glossary

English Bulgarian
No related strings found in the glossary.

String information

Source string description
Template: AdminQueue
String age
4 years ago
Source string age
4 years ago
Translation file
i18n/otrs/otrs.bg.po, string 1290