Dynamic Fields Management

Param %s key

The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.

Condition

Conditions

Mapping for Key

Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

It's useful for ASP solutions.

To get the first 20 character of the subject (of the latest agent article).

To get the first 5 lines of the body (of the latest agent article).

To get the first 20 character of the subject (of the latest customer article).

To get the first 5 lines of the body (of the latest customer article).

Go to OTRS Package Manager

Here you can upload a configuration file to import a process to your system. The file needs to be in .yml format as exported by process management module.

OTRS-ID Login

The data will be transferred in JSON format via a secure https connection.

SLA Management

Edit SLA

Add SLA

SQL Box