ACL Management

Create a new ACL by submitting the form data. After creating the ACL, you will be able to add configuration items in edit mode.

It is highly recommended to send this data to OTRS Group in order to get better support.

To add a new field, select the field type from one of the object's list, the object defines the boundary of the field and it can't be changed after the field creation.

You need to add the translations manually into the language translation files.

Specify the height (in lines) for this field in the edit mode.

Send message to role members

Last run

Close times

Ticket escalation time reached between

Ticket first response time reached

Delete tickets

The response data will be processed by this mapping, to transform it to the kind of data the invoker of OTRS expects.

Add key mapping

Mapping for Key

The controller that the invoker should send requests to. Variables marked by a ':' will get replaced by the data value and passed along with the request. (e.g. /Ticket/:TicketID?UserLogin=:UserLogin&Password=:Password).

A specific HTTP command to use for the requests with this Invoker (optional).

Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

It's useful for ASP solutions.

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