(e. g. U51*)

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Allows having a small format ticket overview (CustomerInfo => 1 - shows also the customer information).

Defines the default priority of follow-up customer tickets in the ticket zoom screen in the customer interface.

Defines the default sort order for all services in the service view, after priority sort.

Defines the default ticket bounced notification for customer/sender in the ticket bounce screen of the agent interface.

Defines the format of responses in the ticket compose screen of the agent interface ([% Data.OrigFrom | html %] is From 1:1, [% Data.OrigFromName | html %] is only realname of From).

Defines the module to send emails. "DoNotSendEmail" doesn't send emails at all. Any of the "SMTP" mechanisms use a specified (external) mailserver. "Sendmail" directly uses the sendmail binary of your operating system. "Test" doesn't send emails, but writes them to $OTRS_HOME/var/tmp/CacheFileStorable/EmailTest/ for testing purposes.

GenericInterface TransportHTTPREST GUI

GenericInterface TransportHTTPSOAP GUI

If any of the "SMTP" mechanisms was selected as SendmailModule, the mailhost that sends out the mails must be specified.

If no SendmailNotificationEnvelopeFrom is specified, this setting makes it possible to use the email's from address instead of an empty envelope sender (required in certain mail server configurations).

Shows the ticket priority options in the ticket pending screen of a zoomed ticket in the agent interface.