e. g.

Reference

To get the first 20 character of the subject.

To get the first 5 lines of the email.

These groups are automatically assigned to all customers.

Select the customer:group permissions.

You can manage these groups via the configuration setting "CustomerGroupAlwaysGroups".

Fulltext-search in article (e. g. "Mar*in" or "Baue*").

No change time settings.

No pending time settings.

No escalation time settings.

This command will be executed. ARG[0] will be the ticket number. ARG[1] the ticket id.

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Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

It's useful for ASP solutions.

To get the first 20 character of the subject (of the latest customer article).

Select the role:group permissions.

Date invalid!

Service invalid.

Need a valid email address or don't use a local email address.