Changes to the ACLs here only affect the behavior of the system, if you deploy the ACL data afterwards. By deploying the ACL data, the newly made changes will be written to the configuration.

Please note: This table represents the execution order of the ACLs. If you need to change the order in which ACLs are executed, please change the names of the affected ACLs.

Check the official %sdocumentation%s.

Filter for Calendars

Use options below to narrow down for which tickets appointments will be automatically created.

This message will be shown on the agent preferences screen as a tooltip for this notification.

Toggle this widget

Here you can choose which events will trigger this notification. An additional appointment filter can be applied below to only send for appointments with certain criteria.

Notify user just once per day about a single appointment using a selected transport.

These are the possible methods that can be used to send this notification to each of the recipients. Please select at least one method below.

Transport

This is the default value for assigned recipient agents who didn't make a choice for this notification in their preferences yet. If the box is enabled, the notification will be sent to such agents.

Please activate this transport in order to use it.

This language is not present or enabled on the system. This notification text could be deleted if it is not needed anymore.

Tag Reference

You can use the following tags

To get the first 20 character of the appointment title.

To get the appointment attribute

e. g.

To get the calendar attribute