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Set up what you want to change if the criteria match. Keep in mind that 'Possible' is a white list, 'PossibleNot' a black list.

Check the official %sdocumentation%s.

Upload calendar

Send to all group members (agents only)

Also send if the user is currently out of office.

No notification method found.

e. g.

This will allow the system to send additional support data information to OTRS Group.

To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)

Please note that the use of OTRS cloud services requires the system to be registered.

Here you can configure available cloud services that communicate securely with %s.

You can manage these groups via the configuration setting "CustomerGroupCompanyAlwaysGroups".

Filter for Groups

Select the customer:group permissions.

Customer Default Groups:

Read only access to the ticket in this group/queue.

Full read and write access to the tickets in this group/queue.

This customer user has no group permissions.