Please note: This table represents the execution order of the ACLs. If you need to change the order in which ACLs are executed, please change the names of the affected ACLs.

Create a new ACL by submitting the form data. After creating the ACL, you will be able to add configuration items in edit mode.

e. g.

To get the first 20 character of the subject.

To get the first 5 lines of the email.

Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields

It is highly recommended to send this data to OTRS Group in order to get better support.

Information

Select the customer:group permissions.

Search Results

To add a new field, select the field type from one of the object's list, the object defines the boundary of the field and it can't be changed after the field creation.

This is the default value for this field.

No create time settings.

No last changed time settings.

No change time settings.

No close time settings.

No pending time settings.

No escalation time settings.

Warning: All affected tickets will be removed from the database and cannot be restored!

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