Set up matching criteria for this ACL. Use 'Properties' to match the current screen or 'PropertiesDatabase' to match attributes of the current ticket that are in the database.

Queues

e. g.

Options of ticket dynamic fields internal key values

Edit Customer

Dynamic Fields

Here you can specify an optional HTTP link for the field value in Overviews and Zoom screens.

You need to add the translations manually into the language translation files.

RegEx

If a ticket event is fired, the ticket filter will be applied to check if the ticket matches. Only then the job is run on that ticket.

Escalation - solution time

New customer ID

Age

Mapping for incoming response data

Mapping for Key

Remove value mapping

e.g https://www.otrs.com:10745/api/v1.0 (without trailing backslash)

Certification Authority (CA) Directory

The controller that the invoker should send requests to. Variables marked by a ':' will get replaced by the data value and passed along with the request. (e.g. /Ticket/:TicketID?UserLogin=:UserLogin&Password=:Password).

The file must be a valid web service configuration YAML file.