Please note: This table represents the execution order of the ACLs. If you need to change the order in which ACLs are executed, please change the names of the affected ACLs.

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Create a new ACL by submitting the form data. After creating the ACL, you will be able to add configuration items in edit mode.

Also send if the user is currently out of office.

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You can use the following tags

Options of ticket dynamic fields display values, useful for Dropdown and Multiselect fields

To enable data sending, please register your system with OTRS Group or update your system registration information (make sure to activate the 'send support data' option.)

You can change the sort and order of those columns by clicking on the column header.

Toggle %s permission for %s

Full read and write access to the tickets in this group/queue.

Table above shows granted customer access for the customer user by permission context. The matrix takes into account all inherited access (e.g. via customer groups). Note: The table does not consider changes made to this form without submitting it.

Toggle active state for all

Would you like to benefit from additional dynamic field types for businesses? Upgrade to %s to get access to the following field types:

Delete this field

This dynamic field is used in the following config settings:

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Group members need to have permission