You can change the sort and order of those columns by clicking on the column header.

Customer User Default Groups:

Filter from

Note: This and all further retry intervals are based on the error handling module execution time for the initial request.

Example: If a request is initially triggered at 10:00 with initial interval at '1 minute', retry factor at '2' and maximum interval at '5 minutes', retries would be triggered at 10:01 (1 minute), 10:03 (2 minutes), 10:07 (4 minutes), 10:12 (8=>5 minutes), 10:17, ...

Mapping for Key

Create new groups to handle access permissions for different groups of agent (e. g. purchasing department, support department, sales department, ...).

It's useful for ASP solutions.

Ticket dynamic fields internal key values

Ticket dynamic fields display values, useful for Dropdown and Multiselect fields

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OTRS-ID

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